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Warranty, Returns & Complaints

One reference number, one responsible quality engineer and an 8D report for every quality question.

Warranty · returns · complaints

A clear process for every quality question – in writing.

Every element leaves our plant electrically tested. If a question still comes up in your line or in the field, this is how our quality team handles it.

Report a quality issueTrack your report
End-of-line electrical testing of tubular heating elements at BALÇIK TORMEC 100 % end-of-line testing

Our target response times

From your report to a closed 8D.

Each report receives a reference number and one responsible quality engineer. The times below are our service targets, counted in working days from receipt of a complete report; agreed customer requirements take precedence.

  1. Report

    Through the online form with part number, date code or lot, quantity, photos and a description of the symptom.

  2. Acknowledgement

    Target 1 working day: reference number, your contact person and the parts or data we need.

  3. Containment

    Target 2 working days: our stock and goods in transit reviewed and, where needed, sorted or blocked.

  4. Analysis

    Returned parts examined in our laboratory – resistance, dielectric strength, insulation, leakage, sectioning and alloy analysis – together with the operating conditions you report.

  5. Findings

    Target 10 working days after receipt of the parts: findings and, where applicable, corrective actions in an 8D report.

  6. Closure

    Actions verified on the following lots and the report closed with you.

Warranty

Our standard warranty terms.

  • Period: 12 months from delivery for defects in material and workmanship – unless a different period is agreed in writing in the supply agreement or order confirmation.
  • Condition: the element is stored, installed and operated within its specification – rated voltage and power, medium, temperature, duty cycle and mounting as agreed on the approved drawing.
  • Remedy: for elements we confirm as defective, replacement or credit of the purchase price at our choice. This is the sole remedy unless the supply agreement states otherwise.
  • Limits: to the extent permitted by law, we are not liable for indirect or consequential loss, lost profit, installation or removal costs, or costs of recall campaigns not agreed with us in advance.

The warranty does not cover elements operated outside the specification, dry firing of liquid-heating elements, scale or corrosion from water chemistry outside the agreed limits, damage during transport handling, installation or modification, or moisture taken up during storage. The written supply agreement and our order confirmation always take precedence over this page.

Returns

Please do not send parts without a return number.

  • Report first – the acknowledgement contains your return (RMA) number and the shipping address.
  • Keep failed parts unaltered: do not cut, re-test at high voltage or clean them – the evidence is in the element.
  • Add the label or date code and, if possible, the appliance type and operating hours.
  • Return transport is arranged as agreed in the acknowledgement; costs follow the outcome of the analysis and your supply agreement.

Before you report

Three checks that solve many questions on the line.

01 · Moisture

Low insulation resistance after storage

Magnesium oxide can take up humidity when elements are stored open or in damp rooms. Keep elements in their closed packaging in a dry room; if insulation resistance is low after storage, do not apply full voltage – ask us for the drying procedure for your part number.

02 · Installation

Leaks or cracked terminals

Follow the tightening torque, gasket and mounting given on the approved drawing; do not bend the cold zone or terminals after delivery.

03 · Operation

Early failures in the field

Check supply voltage, thermostat or controller settings and – for water heating – that the element is always covered by water before it is switched on.

Questions about an application?

Our application engineers review surface load, materials and mounting with you at the design stage.

Report a quality issueContact an engineer

Engineered and made in Ankara · since 1959

Since 1959, we turn electricity into trust.

Three generations of know-how, our own welded tube and brazing lines, an engineering team with its validation laboratory and a 100 % electrical test on every element – so the heat inside your product is the one thing you never have to worry about.

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BALÇIK TORMEC · Warranty, Returns & Complaints

How BALÇIK TORMEC handles warranty, returns and quality questions for tubular heating elements: target response times, 8D process and warranty terms.

BALÇIK TORMEC designs and manufactures tubular heating elements in Kahramankazan, Ankara, since 1959 – series and custom production to your drawing, VDE-approved element families, ISO 9001:2015, exports to more than 60 countries.

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