Customer Satisfaction Survey

Once a year we ask the people who specify, buy and inspect our heating elements how we are doing. The answers are read by our quality manager and the management team and feed the ISO 9001 management review – and, where you allow it, we come back to you personally.

English · Türkçe

Five minutes, eight questions. Your answers go straight to our quality manager and the management team, and feed our ISO 9001 management review.

How do you rate us? 1 = poor · 5 = excellent

Product quality and conformity to specification
On-time and complete delivery
Technical support and engineering answers
Responsiveness and ease of contact
Documentation (certificates, drawings, test reports)
Packaging and condition on arrival
Handling of complaints / 8D
Price–performance balance

How likely are you to recommend BALÇIK TORMEC to a colleague? 0 = not at all · 10 = certainly

Overall

Overall satisfaction with BALÇIK TORMEC 1 = poor · 5 = excellent

KYS-FR-09 Rev.00 · Customer satisfaction measurement, ISO 9001:2015 clause 9.1.2 · Results are evaluated in the annual management review.